Exclusive MasterChef Cookware

• Can the MasterChef Cookware be used on all cooking tops?

  Yes, the MasterChef Cookware is suitable for all cooktops, including Induction cooking.  However, the Non-Stick Roaster with Rack should only ever be used in the oven for cooking or baking.

• Is Stainless Steel Cookware safe to use?

  Stainless steel is a very good all-round general-purpose cookware.  The stainless-steel body makes it super durable; easy to use, easy to care for and doesn’t react with food.  The multi material base delivers fast heat conduction and distributes heat evenly.  

• What should I do before I use the MasterChef Cookware?

  Please read the Use and Care Instruction Leaflet which is found in the product packaging.  Handwash your cookware in warm soapy water before the first use and then dry using a kitchen towel.

• Is the MasterChef Cookware dishwasher safe and what is the best way to clean it?

  Yes, all the MasterChef Stainless Steel Cookware items are dishwasher safe, but the Non-Stick Roaster with Rack should always be washed by hand.  Regular dishwasher cleaning will eventually affect any cookware and therefore handwashing using a non-abrasive cloth is recommended.  Do not use steel, wool, or other metal pads as this will avoid damaging and scratching the inside surface of your cookware.  Do not plunge a hot pan directly into cold water.

  Avoid any impact to the glass lids and do not place directly on any heat source or immerse in water immediately after cooking.  Always allow the lid to cool before placing directly in water or placing on a wet or cold surface.

• Should I use oven gloves to handle the MasterChef cookware?

  It is recommended to use oven gloves with any Stainless-Steel cookware as the handles may become hot with use. Do not use a wet cloth to remove or handle a hot glass lid.  For the safety of children, never leave the handles of your cookware sticking out over the edge of the cook top or a kitchen surface.

• Why do the handles on my MasterChef Cookware sometimes feel hot to touch?

  It is important that you always use oven gloves when handling cooking products with stainless steel handles.  Ensure that your heat source is only heating the base of your cookware and not the sides or handle of your pan e.g.:

  • Always use the burner size that most closely matches the size of your pan.
  • If cooking with gas, centre your pan on the burner and do not allow the flame to go up the sides of the pan.
  • Use low to medium heat.

• What type of cooking utensils should I use when cooking?

  Do not use any sharp edged or metal utensils or cut food directly in the cookware to avoid damaging and scratching your cookware.  Use only nylon, plastic, or wooden utensils.   The MasterChef 2 pc Kitchen Utensil set are the perfect utensils to use with the MasterChef Cookware and can be redeemed for free with only 20 Stickers or alternatively you can redeem with only 10 Stickers + $10 cash top-up.

• What is the warranty period for defective MasterChef Cookware products?

  The warranty period for defective products is two years for all MasterChef Cookware products.  The warranty excludes damage caused by incorrect usage that does not follow the use & care guidelines, damaged caused by accident, misuse or abuse.

• What is the ILAG Non-Stick Coating?

  All the MasterChef fry pans have an ILAG non-stick coating which helps to prevent food sticking to your pan and makes it very easy to wipe clean.  The three-layer ceramic reinforced coating provides very good resistance to scratches and abrasions.  To protect your non-stick coating, do not use metal or sharp utensils and avoid cutting your ingredients directly in your pan.

• Can the MasterChef cookware go in the oven?

  Yes, all Stainless-Steel items can be used in a conventional oven but there are temperature and time restrictions to adhere to.  The cookware is oven safe with the glass lid up to 180°C/ 356°F at 1 hour and without the lid up to 200°C/ 392°F at 1 hour.   The handles may be extremely hot after oven use, so always pay particular attention to your safety and surroundings and use oven gloves.  

  The Non-Stick Roaster can be used in a conventional oven up to 260°C/ 500°F.

  The cookware should never be used in a microwave oven.

• Do I need to clean or adjust the pop-up vent on the 18 cm Saucepan and 24 cm Casserole?

  The pop-up vent will automatically release steam as and when required by itself, so no adjustment is required, however ensure that the vent is not directing the steam towards the handle of the lid or pan to avoid scolding.  

  Always ensure that the pop-up steam vent is never blocked.  And always clear any food residue from inside as well as outside of the vent after use.  

• Why are there measurements etched inside the 18 cm Saucepan and 24 cm Casserole?

  These internal capacity indicators will help you to measure the liquids being added to the pan.

• Why are lids made of glass and not stainless steel?

  The tempered glass lids allow you to see what’s happening to ensure your food is cooking at the right temperature and speed without disturbing the cooking process.  Using a lid helps control evaporation and accelerate the cooking process.  

• Is it alright to leave the cookware on an oven top for a long period of time?

  Never leave the cookware on a hot burner for longer than is necessary or allow the pan to boil dry.  Avoid overheating oils or fats and never leave your cookware unattended when cooking.
  Overheating a pan can cause bronze, blue or rainbow tints to appear on the stainless-steel base.  These marks can be removed by using a steel cleaning product but never use steel or metal pads on the inside of your pan.

• Is there anything I should be aware of when cooking on gas?

  Always ensure the flame size is not greater than the base of the pan.  

• Is there anything I should be aware of when cooking on Halogen or Ceramic Hobs? 

  Do not use cookware smaller than the halogen heat surface.  Ensure that your hob and cookware are free from debris to avoid scratching.

• Is there anything else I should be aware of when using the MasterChef Cookware?

  Salt can cause white spots or pits on stainless steel which cannot be removed.  To avoid this occurring, do not add salt to your pan until the liquid is at boiling point.  

  Always use a little oil and for best results, cook on a medium heat source.

• What are the features and functionality of the MasterChef Cookware products?

  Utensil Set 2 piece: Are a staple for any kitchen because they won’t damage scratch or damage your pots and pans.  With the nylon head, they’re particularly gentle on non-stick coated cookware and have comfortable and easy grip handles.

  Saucepan with Lid 18cm: Is ideal for heating leftovers, preparing grains, boiling eggs, creating sauces and boiling vegetables.  The glass lid allows you to see what’s happening during the cooking process to ensure you’re cooking at the right temperature and speed without distributing the cooking process.  The pop-up steam vent regulates the steam output.

  Non Stick Fry Pan 26cm: Has a flat base and curved rounded sides and rim, so it makes it easy to stir and slide food out of the pan.  It is ideal for simmering liquids, frying, scrambling and sauteing and searing.  The ILAG non-stick coating makes it very easy to wipe clean.

  Casserole with Lid 24cm: Has higher edges which makes it ideal for adding liquids to make stocks, soups or stews and perfect for keeping grains and pasta submerged during boiling.  The glass lid allows you to see what’s happening during the cooking process to ensure you are cooking at the right temperature and speed without distributing the cooking process.  The pop-up steam vent regulates the steam output.

  Non Stick Stir Fry with Lid 28cm: Is the ultimate one pan dish ideal for stir frying or searing multiple ingredients.  With the sloping sides it makes it easier to stir and turn the ingredients as they cook.  The glass lid allows you to see what’s happening during the cooking process to ensure you are cooking at the right temperature and speed without distributing the cooking process.  It has an ILAG non-stick coating which also makes it very easy to wipe clean. Suitable for all hobs including induction. 

  Non Stick Roaster with Rack: is perfect for cooking, browning or crisping roasts & vegetables in the oven.  The bonus raised stainless steel roasting rack insert ensures even cooking and allows fats/oils to drip away.  It has sturdy and easy grip handles to help transport from oven top to your oven.  With its high sides it helps contain spitting and splashing from juices and the non-stick coating makes it very easy to wipe clean.

Promoter 

1. Foodstuffs (N.Z.) Limited (Foodstuffs) is the promoter of the New World MasterChef Cookware Promotion (Promotion). 

2. By accepting a sticker and/or a MasterChef Cookware Collectable (as defined below) you agree to these terms and conditions.  

Participating Stores 

3. The Promotion is being run at (each a Participating Store): 

a) all New World stores nationwide instore;   
b) online at newworld.co.nz/shop and through the New World mobile application. 

Promotion Period – while stocks last 

4. The Promotion runs from Monday 31 July 2023 – Sunday 5 November 2023 or until stock of any or all MasterChef Cookware Collectables run out (Promotion Period). After the Promotion Period there will be a further two weeks, until Sunday 19 November 2023, when customers cannot earn more stickers but can redeem stickers for remaining MasterChef Cookware Collectables in accordance with clauses 12 to 15 (or until stock of any or all MasterChef Cookware Collectables run out).  

5. For the avoidance of doubt, this Promotion will run while stocks last which means that if stock of any of the MasterChef Cookware Collectables run out, the Promotion may end prior to 5 November 2023.  Some Participating Stores may run out of stock of one or more MasterChef Cookware Collectables earlier than other Participating Stores.  

6. As stock of the MasterChef Cookware Collectables is limited, it is highly recommended customers redeem stickers in accordance with clauses 12 to 15 as early as they can.   

How to get a Sticker 

7. To collect a sticker, you must spend $20 or more (excluding spend on Christmas Club deposits, gift cards, prepaid debit cards, travel card top ups, phone card top ups, tobacco products, New Zealand Lotteries tickets, service and bag fees for delivery and click and collect orders, and purchases paid for through charge accounts or purchases intended for wholesale or resale) in a single transaction at any Participating Store during the Promotion Period (Qualifying Spend).  

8. Subject to clauses 17 and 18, one sticker will be given per Qualifying Spend. For example, $20 = 1 sticker, $40 = 2 stickers, $60 = 3 stickers and so on.  

9. Stickers must be collected on one pre-printed official ‘New World MasterChef Cookware Collectors Card’ and cannot be collected on multiple ‘New World MasterChef Cookware Collectors Cards’.  

10. You can collect a sticker: 

a) at checkouts at the time of a Qualifying Spend; 
b) from the customer service station when using the self-checkout after a Qualifying Spend;  
c) for click and collect shopping customers who have made a Qualifying Spend, in the sticker holder containing the stickers earnt and included with your groceries; or 
d) for online shopping customers who have made a Qualifying Spend, in the sticker holder containing the stickers earnt and delivered with your groceries.  

How to get a MasterChef Cookware Collectable  

11. You can redeem the stickers you collect to receive MasterChef Cookware Collectables during the Promotion Period instore in North Island and South Island stores, either at checkout or from the customer service station in accordance with clause 12.  If you shop at a North Island store, you can also redeem online in accordance with clause 14 or 15.  

12. Instore redemption at all Participating Stores: To redeem your stickers instore during the Promotion Period, you can either: 

a) Stickers only: collect the number of stickers specified in the table below to receive the corresponding MasterChef Cookware Collectable; or 
b) Stickers and payment: collect the number of stickers specified below and pay the amount specified in the table below to receive the corresponding MasterChef Cookware Collectable (Cash Top Up); or 
c) Stickers and payment and Clubcard: for the Casserole with Lid – 24cm & Non Stick Stir Fry with Lid – 28cm, collect the number of stickers specified below, pay the amount specific in the table and swipe or scan your Clubcard (or for online redemption in the North Island, have your Clubcard loaded for your online account).  
 

MasterChef Cookware Collectable	Stickers only	Cash Top Up - Payment and stickers	Clubcard exclusive
Utensil Set – 2 piece	20 stickers	10 Stickers + $10	No
Saucepan w Lid – 18cm	50 stickers	25 Stickers + $25	No
Non Stick Fry Pan – 26cm	60 stickers	30 Stickers + $30	No
Non Stick Roaster with Rack	70 stickers	35 Stickers + $35	No
Casserole with Lid – 24cm	80 stickers	40 Stickers + $40	Must swipe or scan your Clubcard.
Non Stick Stir Fry with Lid – 28cm	80 stickers	40 Stickers + $40	Must swipe or scan your Clubcard.

13. When making a Cash Top Up to collect a MasterChef Cookware Collectable you must make the required payment at the time the stickers are redeemed.  

14. Online redemption – North Island only – Delivery: If you are an online shopping customer at a Participating Store in the North Island and want to redeem your stickers for any MasterChef Cookware Collectable then you can redeem these products when your groceries are delivered.  The Cash Top Up option is not available if you redeem your stickers when your groceries are delivered in accordance with this clause.  To redeem, leave a message in the ‘delivery notes’ when placing your order to indicate which MasterChef Cookware Collectable you would like.  If your chosen Collectable is unavailable, you should be advised prior to delivery.  You will need to present your completed MasterChef Cookware Collectors Card with the number of stickers required for your selected Collectable, as set out in the table above, to the delivery driver.  

15. Online redemption – North Island only - Click and Collect:  If you are a Click and Collect customer at a Participating Store in the North Island and want to redeem your stickers for any MasterChef Cookware Collectable then you can redeem these products when you collect your groceries during the Promotion Period.  The Cash Top Up option is not available if you redeem your stickers when your groceries are collected in accordance with this clause.  To redeem leave a message in the ‘delivery notes’ when placing your order to indicate which MasterChef Cookware Collectable you would like.  If your chosen Collectable is unavailable, you should be advised prior to pick up.  You will need to present your completed MasterChef Cookware Collectors Card at the customer service desk with the number of stickers required for your selected Collectable, as set out in the table above, when you collect your groceries.   

16. Each MasterChef Cookware Collectable requires a separate full set of stickers, as specified in these terms and conditions, which are not cumulative. For example: 

a) you must collect 20 stickers to receive a Utensil Set – 2 piece and you must then collect an additional 20 stickers to receive another Utensil Set – 2 piece; or  
b) if you choose the Utensil Set – 2 piece option, you must collect 10 stickers and pay $10.00 to receive a Utensil Set – 2 piece and you must then collect an additional 10 stickers and pay an additional $10.00 to receive another Utensil Set – 2 piece.  

Bonus stickers 

17. At certain times during the Promotion Period, you may be able to collect ‘Bonus Stickers’ by purchasing a particular supplier’s products or product bundle (Bonus Supplier Products or Product Bundle) as part of a minimum total spend at any Participating Store of $20 during the Promotion Period (Eligible Bonus Spend). For example, if a Bonus Supplier Product retailed for $5.00 and you only purchased this product, you would not have made an Eligible Bonus Spend and therefore would not receive a Bonus Sticker.  To receive the Bonus Sticker, a total minimum spend of $20 is required.  These Bonus Supplier Products and Product Bundles and their promotion dates are listed at www.newworld.co.nz/masterchef. One Bonus Sticker will be given for each Eligible Bonus Spend and may be used towards the required number of stickers required to be collected to put toward a MasterChef Cookware Collectable, as specified in these terms and conditions.  

Double stickers 

18. Foodstuffs may, at its discretion, select certain time periods during the Promotion Period to be a double sticker period (Double Sticker Period). When customers make a Qualifying Spend during the Double Sticker Period, the customer will receive two stickers for every Qualifying Spend.  For example, $20 = 2 stickers, $40 = 4 stickers, $60 = 6 stickers and so on.  

Other things you should know 

19. To be eligible to participate in this Promotion you must be 18 years of age or older.  

20. Foodstuffs accepts no responsibility for lost stickers or Collector’s Cards. 

21. Stickers, Bonus Stickers, Collector’s Cards or MasterChef Cookware Collectables are not transferable or redeemable for cash. 

22. Foodstuffs reserves the right to modify, suspend or terminate this Promotion at any time. 

23. The Stickers, Collector’s Cards and the MasterChef Cookware Collectables themselves (either individual or complete sets) must not be exchanged or on-sold.  

Exclusion of liability 

24. Subject to any applicable laws which cannot be excluded, Foodstuffs and each Participating Store, their respective employees and agents will not be liable for any loss, damage or injury of any nature incurred or suffered by any person (including indirect or consequential loss or loss arising from negligence) arising directly or indirectly out of or in connection with this Promotion or with redeeming stickers in exchange for MasterChef Cookware Collectables. 

25. The MasterChef Cookware Collectables require specific care instructions which you will receive if you collect a MasterChef Cookware Collectable. It is your duty to comply with the care instructions. Subject to any applicable laws which cannot be excluded and without limiting clause 24, Foodstuffs and each Participating Store, their respective employees and agents will not be liable for any loss, damage or injury of any nature suffered by any person (including indirect or consequential loss or loss arising from negligence) in relation to the MasterChef Cookware Collectables if the care instructions are not followed.  

26. Foodstuffs and any Participating Store may, in their sole discretion, refuse to provide stickers or a MasterChef Cookware Collectable if it believes that a customer has behaved in a fraudulent or dishonest manner, or otherwise than in accordance with these terms and conditions.  

Disputes 

27. In the event of a dispute concerning any aspect of the Promotion the decision of Foodstuffs will be final. No correspondence concerning any decision made by Foodstuffs will be entered into. 

No waiver  

28. No failure or delay by Foodstuffs in exercising any right or enforcing any condition will operate as a waiver of any term or condition of the Promotion.  

Contact 

29. Any questions relating to this promotion should be referred to the Marketing Department, Foodstuffs (N.Z.) Limited, Auckland, New Zealand or phone 0800 463 996.