Shop & Go FAQs
About Shop & Go
What is Shop & go?Save time at the checkout and shop your way with New World Shop & go. Simply scan your groceries as you shop, pay at a at a dedicated Shop & go checkout and go!
Is Shop & go available at all New World South Island stores?No, not yet. We are currently trialing Shop & go at New World Durham Street only before deciding whether to roll out the service to our other New World stores in the South Island.
Is Shop & go a free service?
Yes, there is no charge to use Shop & go.
Can anyone use Shop & go?
Shop & go is only available to registered Clubcard members. If you are not currently a member, you will first need to join Clubcard before you can register for Shop & go. To join, simply register either online at clubcard.co.nz or in-store at the Customer Service desk.
Why do I need to be a Clubcard member to use Shop & go?You’ll need to be a member as your Clubcard is used to operate Shop & go. To use the service, you need to either scan your Clubcard at the Shop & go station to release a handheld scanner or link your Clubcard to the Shop & go mobile app if using your phone.
Why do I need to register before I can use Shop & go?You’ll need to register for Shop & go so that we can verify your identity and confirm that the personal information you supplied when you joined Clubcard is still accurate.
Where can I register for Shop & go?You can only register for Shop & go in-store at the Customer Services desk or at the Shop & go station; just ask a staff member for assistance. If you download the Shop & go mobile app, you will still need to register in-store first before you can use the service.
What do I need to bring to register for Shop & go?You’ll need your Clubcard number and a valid form of ID to register. Please note we will take a copy of your ID as part of the registration process.
You’ll also need to supply an email address if you haven’t previously provided one when you joined Clubcard.
What forms of ID are accepted?A driver’s licence or passport is preferred but we will accept most forms of ID providing that it contains your name, date of birth, a photograph and has not expired.
USING Shop & go
Where can I pick up a Shop & go handheld scanner?Head to the Shop & go station in-store and follow the prompts on-screen to scan your Clubcard. This will release a scanner (just look for the flashing one!) which you can pick up and use during your shopping trip.
How do I use a Shop & go handheld scanner?During your shop, simply scan the barcode on the products you wish to buy by pointing the scanner at the barcode and tapping the button on the handle. You’ll need to scan the barcode on each individual product even if you are buying more than one of the same item.
How do I set up the Shop & go mobile app on my phone?You will first need to download the Shop & go mobile app from either the App Store or Google Play store. Next simply link your Clubcard tag to your app account and you’re good to go. Don’t forget, you’ll still need to register for Shop & go in-store at either the Customer Services desk or Shop & go station before your first shop.
How do I use the Shop & go mobile app to shop in-store?Head to the Shop & go station in-store and scan the QR code on the wall to sync your app to the store. Then, as you shop, simply scan the barcode on the products you wish to buy by pointing your phone’s camera at the barcode and tapping the on-screen barcode button. You’ll need to scan the barcode on each individual product even if you are buying more than one of the same item.
Can I pack my groceries into my shopping bags after I scan them?Yes, Shop & go is designed for you to pack your groceries as you shop, so there’s no need to unload or pack at the checkouts.
What happens if I haven’t brought my own bags with me?You can purchase re-useable bags in-store at the Shop & go station before you start your shop. Simply scan the barcode on the bags or on the price ticket to add them to your transaction.
Can I track my spending as I shop?Yes, you can! As you scan your groceries, a running total of your transaction will be displayed on-screen so you can see exactly how much you are spending at any time.
How do I scan or weigh loose items like fruit and veg?If the product has a shelf barcode, simply scan the barcode for each item that you are buying. If there is no shelf barcode, you will need to weigh your items at one of our special weigh scales and print a barcode. Then, simply attach the barcode to your products and scan it to add the items to your digital trolley.
Can I still buy items with an age restriction?Yes, if an ID check is required this will take place at the Shop & go checkout as normal.
How do I know if I have scanned everything properly?As you scan your groceries, they will be added to your digital trolley on the handheld scanner or mobile app. You can scroll through your trolley at any time during your shop to review the scanned items. If you’re still unsure whether something has scanned, just let the checkout attendant know at the Shop & go checkouts and they will be able to help.
How do I remove an item that I scanned earlier in my shop?If you no longer wish to buy a product, simply tap the item on the screen and change the quantity to zero to delete it from your digital trolley.
What should I do if the Shop & go scanner stops working during my shop?In the unlikely event that there’s a problem with your scanner, you’ll need to either ask a staff member to assist you with rebooting or replacing the scanner, or alternatively carry on with your shopping and re-scan your groceries at the checkout as normal.
PAYING WITH Shop & go
How do I pay with Shop & go?When you’ve finished shopping, head to one of our dedicated card-only Shop & go checkouts, scan the barcode on the checkout screen to transfer your digital trolley to the checkout and complete your payment as normal.
If you are buying any products with an age restriction, an ID check will be performed as normal by the checkout attendant prior to payment.