Shop & Go
Terms and Conditions
New World Shop & Go - Terms and Conditions
As at 18 March 2019
1.1 The New World Shop & go service (“Shop & go”) is operated by Foodstuffs (N.Z.) Limited (“Foodstuffs”).
1.2 Initially Shop & go is only available at the New World Durham Street store in Christchurch. Foodstuffs will advise customers when Shop & go is extended to other New World South Island stores.
1.3 Shop & go is only available to registered members of the New World Clubcard. If you are not a member of the Clubcard programme, you will first need to join Clubcard before you can apply to use Shop & go.
Clubcard membership is free. To join, simply register either online at clubcard.co.nz, in-store at the Customer Service desk or by phoning the Clubcard Call Centre on 0800 80 75 75 during normal business hours.
1.4 Before you can use Shop & go, you must apply in-store at New World Durham Street by completing a short registration process with a New World store staff member and presenting a valid form of photo I.D., being driver’s licence, passport, or other I.D. provided that it contains your name, date of birth, a photograph and has not expired. Membership and usage of Shop & go is free of charge.
1.5 All registrations for Shop & go must be made in person by the registered New World Clubcard member.
1.6 Foodstuffs reserves the right in its sole discretion to decline an application for Shop & go at any time and is not required to provide a reason for doing so.
2. Acceptance of Terms and Conditions
2.1 These Terms and Conditions (together with any amendments from time to time) govern Shop & go. Registering to use Shop & go or your use of the service will be deemed acceptance of these Terms and Conditions.
2.2 Foodstuffs reserves the right to amend the Shop & go Terms and Conditions, at any time, and will communicate any changes by publishing revised Terms and Conditions at newworld.co.nz. Your use of Shop & go following any changes to the Terms and Conditions will be deemed acceptance of the updated Terms and Conditions.
2.3 Foodstuffs also reserves the right to withdraw Shop & go at any time without notice.
2.4 Foodstuffs may for any reason suspend or cancel your registration to use Shop & go immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
3.1 To use Shop & go, you must first check in at the Shop & go station in-store by using either your registered Clubcard or the Clubcard Shop & go Mobile App (which can be downloaded from the App store or Google Play store) before starting your shop. In either case, you must be the registered Clubcard member.
3.2 To start shopping, scan your Clubcard at the Shop & go station to release a scanner or using the Shop & go Mobile App on your smartphone, scan the QR code at the Shop & go station to sync your phone to the local store.
3.3 You cannot use Shop & go by scanning another person’s Clubcard or use their details to create an account on the Clubcard Shop & go Mobile App, even if that person is a member of your Clubcard household. We reserve the right to request to see photo I.D. to confirm both your identity and Shop & go membership at any time during your shop.
3.4 All grocery items must be scanned before being put into your shopping trolley. If you are buying more than one of the same item, you must scan each product individually.
3.5 For loose products, you must either scan the shelf barcode (if there is one) or use the weigh scales located in the Produce and Bulk Foods areas to print out a barcode, attach it to the product and scan it as normal.
3.6 Age restricted products (e.g. alcohol) may be scanned and added to your trolley. When you get to the checkout a New World store staff member will be alerted to come and approve any age restricted products.
3.7 You agree to advise the checkout attendant of any items which, for whatever reason, have not been scanned while using Shop & go so they can be scanned and added to your transaction at the end of the shop.
3.8 From time to time, your shopping transaction may be randomly selected by the system for a service check which will involve re-scanning a proportion or all of your groceries for accuracy. You agree that your shopping may be re-scanned at random intervals or at any time as required by a New World store staff member. If there is a difference in price between your scan and the re-scanned items, then the prices for the re-scanned items will take precedence and be included in the transaction total. As part of this process you also agree the New World store staff member may look in any bag or bags you have with you to ensure all groceries are included in the re-scanning process.
3.9 You may also request at any time for the contents of your shopping trolley to be re-scanned in full in the event that you think a pricing error has been made.
3.10 Payment is made at the designated Shop & go checkout. You agree to pay the total shown on the checkout screen at the end of your transaction or following a re-scan from a service check as appropriate. After you have paid, you agree to put the scanner in the collection box provided.
3.11 You agree to use Shop & go with reasonable care, and not to cause damage or loss to the Shop & go scanners.
3.12 Foodstuffs reserves the right to refer the matter to the Police if it considers that misuse of Shop & go has taken place.
4.1 Foodstuffs through its related companies, Foodstuffs South Island Limited and Foodstuffs North Island Limited, collects and holds personal information in accordance with its obligations under the Privacy Act 1993 (Privacy Act).
4.2 By using Shop & go, you agree to Foodstuffs:
Collecting information about you, including registration details, information about how you use Shop & go, your purchases, and any other information that you give Foodstuffs;
Using your information to manage and improve Shop & go, check and confirm your identity and Clubcard membership, and prevent or detect crime;
Using your information to build up a profile based on the accuracy of any service checks that have been carried out. As part of fraud prevention, your profile score together with random sequencing and unexpected behaviour whilst shopping (for example a high number of unrecognized barcodes being scanned) will be used by the system to calculate the frequency of service checks and to review your ability to continue using Shop & go;
Sharing your information with a New World store which provides Shop & go so they can operate the service and to assist with fraud prevention;
contact you (or allow a New World store staff member to contact you) in relation to store transactions where you have used Shop & go; or
Undertake data analytics, insights or data mining (including the anonymisation or aggregation of your personal information with other data) to identify patterns and trends and use the full benefit of that analysis.
4.3 Under the Privacy Act you have the right of access to and correction of personal information and can do this by updating your existing member account at Clubcard.co.nz, at the in-store Clubcard kiosk or by calling the Clubcard Call Centre on 0800 80 75 75. Your personal information will be held by Foodstuffs (N.Z.) Limited at 167 Main North Road, Papanui, Christchurch 8140.
5. Governing law and disputes
5.1 Shop & go is governed by New Zealand law. If we have any issues which need to be resolved by a Court, you agree to the exclusive jurisdiction of New Zealand Courts.
6.1 Foodstuffs is not liable for any delay with registering you for Shop & go, or any system outages that prevent you from using Shop & go.