Shop & go FAQs

ABOUT Shop & Go

What is Shop & go?

Is Shop & go available at all New World South Island stores?

Is Shop & go a free service?

Can anyone use Shop & go?

Why do I need to be a Clubcard member to use Shop & go? 

REGISTRATION

Why do I need to register before I can use Shop & go?

Where can I register for Shop & go?

What do I need to bring to register for Shop & go?

What forms of ID are accepted?

USING Shop & go

Where can I pick up a Shop & go handheld scanner?

How do I use a Shop & go handheld scanner?

Can I pack my groceries into my shopping bags after I scan them?

What happens if I haven’t brought my own bags with me?

Can I track my spending as I shop?

How do I scan or weigh loose items like fruit and veg?

Can I still buy items with an age restriction?

How do I know if I have scanned everything properly?

What should I do if the Shop & go scanner stops working during my shop?

PAYING WITH Shop & go

How do I pay with Shop & go?

Can I pay using cash?

Do I need to scan my Clubcard at the checkout?

What happens if the checkout screen says that I need a service check?

What happens if I refuse to complete a service check?