Frequently Asked Questions
About New World online shopping
Follow our simple steps or videos below which show how to register and place your first order and you'll be shopping from the comfort of your home in no time.
Step 1 - Register
Simply complete the online shopping registration here using your Clubcard account email, and start shopping right away. Alternatively, you can download the New World app from the App Store or Google Play, complete the registration and then start shopping.
Step 2 - Choose delivery method
Select your store and delivery address and method (delivery or Click & Collect).
Step 3 - Place your order
Shop! Browse specials, fresh produce and more, then place your order.
How to register for online shopping
How to select your delivery method
How to select products and place your order
For a step-by-step guide on how to register and complete your first shop, download our guide here.
Simply complete the online shopping registration here and start shopping right away. For a step-by-step guide on how to register and complete your first shop, download our guide here.
Alternatively, you can download the New World app from the App Store or Google Play, complete the registration and then start shopping.
Managing your account
Orders
Please note that any updates to your order may result in a change in the total price of your shop. There may be price variations for some of the items in your order, as well as variations of the service fee (if you’ve opted for delivery), based on the final value of your shop and the time the amends are made.
Select ‘My Lists’ and follow the instructions to create a new list. When using the mobile app, you can also create a list at any time during your shopping by swiping your basket up and then selecting the list icon at the top (‘Add order to list’).
There are some products we won’t normally substitute, such as alcohol, baby formula, hair dye and vitamins. These products are usually specifically chosen by customers based on personal taste and preference, and therefore aren’t appropriate to substitute.
We’re saying goodbye to single-use plastic bags.
Your online order will be packed in paper bags at a cost of 20c each, to a maximum charge of $1. As more than 5 bags are usually needed for online orders, we’ll be including the $1 bag fee upfront. Once we've packed your order we’ll refund the difference if fewer than 5 bags were used.
If you prefer that no bags are used, please state this in the Order Details screen before submitting your order. The store will then endeavour not to use bags and won’t charge a bag fee if other packaging options are available (e.g. cardboard boxes).
Pricing and payment
The final value of your order may differ from the estimated total. Items in your order are charged at the price applicable at the time you submit your order or any subsequent order amends, except in the following cases:
- When an item is out of stock – you won’t be charged for that item
- If we substitute an item – you'll be charged an equal or lower price than the price of the original item
- Variable weight products – when we pack your order, we weigh the items and charge the price per kilo at the time you ordered for the exact weight supplied
North Island service fees:
Click & Collect:
Spend $50 or more – Free
Spend under $50 - $5 service fee.
Delivery:
Spend $200 or more - $9 service fee.
Spend under $200 - $14 service fee.
South Island service fees:
Click & Collect:
$5 service fee, whatever the value of your order.
Delivery:
Spend $200 or more - $10 service fee.
Spend under $200 - $15 service fee.
A nominal charge of $1 will be taken from your payment card at the time your order is placed and then for each subsequent edit, to ensure your card is valid. These charges will be reversed by your bank within 7 days.
Payment is then finalised when we have picked and packed your order, which in most cases is the day your order is due to be collected or delivered.
Yes, you will receive a fuel voucher with your order. This voucher will be printed on your packing slip (which you receive with your order) and on your invoice (which is emailed to you).
The fuel voucher value will be determined on the day your order is placed or edited, not the day that the order is collected (or delivered). It can be used only used once and the expiry date will be printed on the voucher.
Delivery
To change your delivery timeslot after you’ve submitted your order, go to My Orders, select the current order you’d like to update, hit the ‘EDIT’ button and follow the prompts. Please note that changes may be possible up until the order cut-off time (i.e. up to 6 hours prior to delivery; or, alternatively, up until 10pm the night before, for order delivery before 10am).
As of the 1st of December, the North Island delivery fees are $14 for orders up to $199.99 and $9 for orders $200 or more.
South Island delivery fees are $15 for orders up to $199.99 and $10 for orders $200 or more.
Click & Collect
In order to ensure the temperature integrity of chilled and frozen items and/or release the locker to the next customer, it is likely that we will remove your order from the allocated locker for safe keeping within the store.
To change your timeslot after you’ve submitted your order, go to My Orders, select the current order you’d like to update, hit the ‘EDIT’ button and follow the prompts. Please note that you can make changes to your order up to 12 hours prior to your pick-up/delivery time.
As of the 1st of December, the North Island Click & Collect service fees are:
Spend $50 or more – Free .
Spend under $50 - $5 service fee.
South Island Click & Collect service fee is $5, whatever the value of your order.