OUR REFUND & RETURNS POLICY

We do our best to make sure you get quality groceries at the prices we promise, whether you shop in our stores or online. If something is not quite right, we’ll do our best to fix it. Here’s how.

	PRICING ISSUES We work hard to make sure you’re charged the correct price. For most products, if you’ve been charged more than the displayed price, we’ll refund the amount paid and you can keep the product.* For restricted products like alcohol and tobacco, we’ll refund you the difference between the price you paid and the price you should have been charged.
	PRODUCT QUALITY ISSUES If you’re unhappy with the quality of a product, we can offer a refund, exchange or replacement.*
	ANY OTHER ISSUES For any other issues, tell us about it and we’ll let you know how we can fix it.*
	WHAT DO YOU NEED TO DO? Let us know about the issue by contacting our customer services team on the details below or heading back to the store where you made the purchase from. New World North Island: 0800 463 996 We’ll need proof of purchase (like a receipt). Refunds will be made to your original payment method (if available), or in cash.

Thanks for shopping with us — we appreciate you being part of our community!

*Terms & conditions apply. Review our full policy at https://www.foodstuffs.co.nz/Refund-and-Returns-Policy

See full Foodstuffs North Island Refund and Returns Policy here.