Scam alert - keep safe online

Stay safe online, protect yourself and your accounts:

To keep your accounts secure, make sure you follow these essential tips:

• Use a strong, unique password for each of your accounts.
• Avoid reusing passwords across different platforms.
• Be cautious when using public Wi-Fi networks. They can be less secure.
• Verify the identity of anyone requesting your personal information.
• Think twice before clicking on links, especially if they seem suspicious.
• Keep all your devices updated with the latest security patches.

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Here's what to watch out for:

11 July 2025 - Cyber awareness

Take a moment to reset your password. Our technology team has identified suspicious external activity where scammers have attempted to gain access to accounts by trying commonly used passwords across many usernames. New World’s systems have not been breached. The issue has arisen because some Clubcard customers’ passwords have been determined by scammers and compromised. Find out more here.

Scam alert 11 July 2025

A scam phone call has been reported by a customer recently. The caller claimed they had won a $2000 New World Gift Card and asked for credit card number.  We do not ask for credit card information in any of our giveaways. Please do not share any personal information with unknown callers. If you receive an unexpected call or are unsure of the source, please end the call. Contact us if you has any queries or concerns. 

Scam alert 2 May 2025

We are aware of a phone scam involving a fraudulent Clubcard registration flier. Upon scanning the QR code it asks customers to enter credit card information. Please ensure you only sign up via the Clubcard.co.nz website or download the New World app. We do not ask for credit card information as a part of the Clubcard sign up process. 

Scam alert 9 December 2024

We are aware of a scam email being sent to customers, claiming them they have won an Ipad.
 
This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information.

Scam alert 3 September 2024

We are aware of a scam email being sent to customers, claiming them they have won a 36-Piece set of luxury Tupperware and asking them to pay a delivery fee in order to receive the prize.
 
This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information.

Scam alert 8 August 2024

We are aware of a scam email being sent to customers, asking them to complete a survey in order to receive a prize

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information. We want to remind our customers about the risks of scam emails and phishing. If you’re ever unsure, please call us directly on 0800 807070

 

Scam alert 26 July 2024

We are aware of a scam email being sent to customers, asking them to complete a questionnaire in order to receive a Jamie Oliver knife set.

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information.

Scam alert 26 July 2024

We are aware of a scam being sent to customers, asking them to complete a survey in order to receive a prize.

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information.

Scam alert: 9 July 2024

We are aware of a scam being sent to customers, asking them to complete a survey in order to receive a Tupperware Set.

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information.

Scam alert 14 June 2024

We are aware of a scam appearing in ads and emails claiming that you can win an iPad pro.

This is not been sent or posted by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information. If you're ever unsure about the legitimacy of a promotion, please contact us.

Scam alert: 5 June 2024

We are aware of a scam email being sent to customers claiming that they have won a free Air Fryer.

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information. If you're ever unsure about the legitimacy of a promotion, please contact us.

Scam alert: 2 February 2024

We are aware of a scam email being sent to customers claiming that their Clubcard has been randomly selected to collect a product, and asking them to go to a "mysummerkitchen" website. Some customers have been asked to pay for postage fee to get a Tupperware set.

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information.

Scam alert: 1 December 2023

We are aware of fraudulent attempts to imitate New World on Google Ads. For secure shopping, please ensure that the URL you are using for shopping is www.newworld.co.nz.

 

Scam alert: 20 November 2023

We are aware of a scam email being sent to customers claiming that as part of a Black Friday promotion, they will receive Tupperware in exchange for taking a survey.

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information.

Scam alert: 17 November 2023

We are aware that malicious software is attempting to replicate the New World app. To ensure the security of your device, please only download our app from the Google PlayStore or the Apple Store.

Scam alert: 17 May 2023

We are aware of a scam SMS being sent to customers, saying they have been selected as a winner and asking for their personal details.

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information.

Scam alert: 23rd January 2023

We are aware of a scam website being promoted through Google Ads, asking users for their personal details in order to win a $150 New World Voucher. This is not a legitimate New World website and we recommend that you do not click or share any links, do not ring any number or provide any personal information.