From time to time we receive reports that New World customers are being targeted by online scams in the form of display ads, pop-up ads and emails.
Here's watch to watch out for.
Scam Alert - 15 November 2019
We are aware of fake texts and emails being sent to customers notifying them that they have been chosen as a winner of a promotion. This has not been sent by New World and we recommend that you do not click any links or provide any of your personal details to them. New World will never ask you for your credit card details.
- Don’t click on anything that doesn’t feel genuine – when in doubt, please call us.
- Don’t share personal information or passwords – we will never ask you for personal info or credit card details.
- Do report online scams to CERT NZ – we all play a part in stopping scammers.
- Don’t be fooled – if it looks too good to be true, it probably is.
- For general advice on how to protect yourself from cyber scam, visit CERT NZ.
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Scam Alert - 8 November 2019
The customers have noticed that a Facebook page under the name 'New World Dunedin' is currently running a 'promo' which has attracted over 200 comments from customers trying to win.
We can confirm that this is a scam, as both our Dunedin stores have different names - New World Gardens & New World Centre City (with their own Facebook pages with the exact same name as their stores). We recommend that you do not click any of the links on this 'New World Dunedin' scam social media page, if you're ever unsure about the legitimacy of a post, please contact us.
Scam Alert - 31 October 2019
We are aware of a scam text message sent to people reminding them to claim their prize. This has not been sent by New World and we recommend that you do not click any of their links, if you're ever unsure about the legitimacy of a post, please contact us.
Scam Alert - 2 October 2019
We are aware of a scam email going around sent by 'NZ Online Tester', telling customers that they are the chosen drawn winner of the day and would get $2000 worth of New World voucher if they click on the link given on the email.
This has not been sent by New World and we absolutely have no affiliation with the sender. We recommend that you do not click any of their links, if you're ever unsure about the legitimacy of a post, please contact us.
Scam Alert - 24 September 2019
We are aware of a scam Facebook page 'SkyFly Publishing', which lures customers into clicking their post, claiming that 'New World has been chosen as supermarket of the year, so we want to thank our shoppers by handing out wonderful gifts'.
This page has no affiliation with New World. We recommend that you do not click any of their links, if you're ever unsure about the legitimacy of a post, please contact us.
Scam Alert - 23 September 2019
We are aware of a company based in Holland "Movimotion" who has been targeting our customers. People are told to call 0900 94000 to do a questionnaire and are then charged a significant amount for the phone call. We recommend that you do not call this number, if you've ever unsure about the legitimacy of a competition or a survey, please contact us.
Scam Alert - 13 September 2019
We are aware of a scam competition 'Johnson's Baby Quiz' ran by a fake social media account 'New World Supermarket'
This is not a New World Competition, and has not been sent from New World. We do not have the word 'supermarket' in our official accounts. We recommend that you do not click on any links or provide any personal information. If you're ever unsure about the legitimacy of a competition, please contact us.
Scam Alert - 10 September 2019
We are aware of a scam Facebook page 'Shopping at NW', which lures customers into clicking their post, claiming they can win up to $600 grocery treat.
This is not a New World Competition, and has not been sent from New World. We recommend that you do not click on any links or provide any personal information. If you're ever unsure about the legitimacy of a competition, please contact us.
Scam Alert - 22 August 2019
We are aware of a recent scam being sent to customers via text message, confirming that they have won a New World competition.
This is not a New World Competition, and has not been sent from New World. We recommend that you do not click on any links or provide any personal information. If you're ever unsure if you're a legitimate winner of a competition, please contact us.
Scam Alert - 9 August 2019
We are aware of a recent scam being sent to customers via Facebook, telling them that we are running a promotion to win a $500 Gift Card.
This is not a New World Competition, and has not been sent from New World. We recommend that you do not click on any links or provide any personal information. If you're ever unsure if you're a legitimate winner of a competition, please contact us.
Scam Alert - 7 August 2019
We are aware of a recent scam being sent to customers via text message, confirming that they have won a New World's competition.
This is not a New World Competition, and has not been sent from New World. We recommend that you do not click on any links or provide any personal information. If you're ever unsure if you're a legitimate winner of a competition, please contact us.
Scam Alert - 19 July 2019
We are aware of a recent scam being sent to customers asking them for money for a cancer patient.
This is not a New World request, and has not been sent from New World. We would not ask customers to donate a specific amount of money. If you're ever unsure if the emails you received are legitimate, please contact us.
Scam Alert - 19 July 2019
We are aware of a recent scam being sent to customers asking them to enter a Facebook game and then asking the user to call a 0900 number to claim the prize.
This is not a New World Promotion, and has not been sent from New World. We would not charge customers to ring us for a promotion. If you're ever unsure if you're a legitimate winner of a promotion, please contact us.
All and any promotions will feature on our Facebook page or here on our website, so make sure you check these pages first.
Scam Alert - 29 May 2019
We are aware of a recent text and email scam being sent to customers. The email is informing them that they are winners and the text is asking for customers to ring them back.
The email is not a New World Promotion and neither the text or email has been sent from New World. We recommend that you do not click on any links or provide any personal information. If you're ever unsure if you're a legitimate winner of a promotion, please contact us.
All and any promotions will feature on our Facebook page or here on our website, so make sure you check these pages first.
Below is an example of this scam:
Scam Alert - 26 April 2019
We are aware of a recent text scam being sent to customers telling them they've won a Post Easter Surprise and to click a link to claim.
This is not a New World Promotion, and has not been sent from New World. We recommend that you do not click on any links or provide any personal information. If you're ever unsure if you're a legitimate winner of a promotion, please contact us.
All and any promotions will feature on our Facebook page or here on our website, so make sure you check these pages first.
Scam Alert - 04 April 2019
We are aware of a recent scam being sent via email to customers telling them they're the recipient of a gift card and just need to click to confirm.
This is not a New World Promotion, and has not been sent from New World. We recommend that you do not click on any links or provide any personal information. If you're ever unsure if you're a legitimate winner of a promotion, please contact us.
All and any promotions will feature on our Facebook page or here on our website, so make sure you check these pages first.
Scam Update - January 2019
Retail NZ is warning consumers not to get sucked in by scam surveys offering great prizes in return for a small postage fee.
“Retailers are reporting that some customers are receiving fake texts or social media messages asking them to complete a survey, following which they are able to claim a great prize in exchange only for a postage fee. However, these messages are scams, and any customer providing credit card details to scammers is likely to find themselves out of pocket,” says Greg Harford, Retail NZ’s General Manager Public Affairs.
“While retailers do sometimes offer prizes and incentives to participate in research, a reputable retailer will never ask a customer to pay to receive a prize. Any consumer receiving an invitation to participate in such a survey should immediately delete the email and, if there’s any doubt, they should check in with the retailer concerned.
“If an offer sounds too good to be true, it probably is. Customers need to be very careful about who they provide information to, and it’s never a good idea to give your credit card details to any website, unless you are actually buying something from a reputable and recognised retailer.”