Skip to Content

Opening Hours

Today7.30am - 8.30pm
Sunday7.30am - 8.30pm
Monday7.30am - 8.30pm
Tuesday7.30am - 8.30pm
Wednesday7.30am - 8.30pm
Thursday7.30am - 8.30pm
Friday7.30am - 8.30pm

Scam alert - keep safe online

If you are still unsure, you can contact us on 0800 807070

From time to time we receive reports that New World customers are being targeted by online scams in the form of display ads, pop-up ads and emails.

Here's what to watch out for:

Scam alert - 1 November 2021

A scam phone call has been reported by some customers recently. These customers have received a phone call with an automated message advising that they have exceeded their spend or credit limit at a New World store. They are then advised that they need to deposit the money back into the store's bank account.

If you receive an unexpected call or are unsure of the source, please end the call. Contact us if you has any queries or concerns. 

Scam alert - 30 September 2021

Phone scam: We are aware of a phone scam some of our customers are receiving, stating there is chance to win $1000. If you receive an unexpected call or are unsure of the source, please end the call. Contact us if you has any queries or concerns. 

Scam alert - 3 September 2021

Customers have reported receiving friend requests from different fake Facebook pages, claiming to be our stores' pages. We recommend that you do not accept their friend requests, click or share any links, or provide any personal information.

If you're ever unsure about the legitimacy of a Facebook account or competition, please contact us.

Eg:

Scam alert - 16 August 2021

We are aware of the existence of a fake Facebook account under the name of "New World-Matamata". 

This is not the legitimate New World Matamata's Facebook account and we recommend that you do not accept its friend request, click or share any links, or provide any personal information. If you're ever unsure about the legitimacy of a Facebook account or competition, please contact us.

Scam alert - 13 August 2021

We are aware of the existence of a fake Facebook account under the name of "New World-Orewa". 

This is not the legitimate New World Orewa's Facebook account and we recommend that you do not accept its friend request, click or share any links, or provide any personal information. If you're ever unsure about the legitimacy of a Facebook account or competition, please contact us.

fake facebook page

Scam alert - 14 July 2021

We are aware of a scam Facebook account that is using our name and logo. The fake page "New World NZ" has copied some of our competitions alongside numerous other posts/images and posted them on their page pretending to be New World.

This is not our Facebook account and we recommend that you do not accept its friend request, or click or share any links, or provide any personal information. If you're ever unsure about the legitimacy of a Facebook account or competition, please contact us.

Scam alert - 17 June 2021

We are aware of a scam message being sent to customers through Facebook Messenger, saying that they need to verify their details in order to receive a prize.

This has not been sent by New World, and we recommend that you do not provide any personal information. If you're ever unsure about the legitimacy of a competition, please contact us.

Scam alert - 31 May 2021

We are aware of a scam email being sent to customers saying that they need to confirm their details in order to receive a payment of $1,000 - from Lotto Bonus.

The sender email address mentions New World, but this has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information. If you're ever unsure about the legitimacy of a competition, please contact us.

Scam alert - 28 April 2021

We are aware of a scam email being sent to customers saying that they have been selected to get a chance to win $150 New World Gift Card, and asking them to confirm their name. 

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information. If you're ever unsure about the legitimacy of a competition, please contact us.

Scam alert - 5 March 2021

Customers have reported receiving emails and calls from 'Mr. H. Mark' email: [email protected] offering job positions in behalf of our company. They are asking for personal information as passport copies and education documents. This is a scam and we recommend that you do not click or share any links, or provide any personal information.

 

Scam alert - 1 Feb 2021

Customers have reported receiving emails from 'Getkiwimail'. This has not been sent from New World and we recommend to not open open the email and deleting it. 

Scam alert

 
Scam alert - 22 January 2021

We are aware of the existence of a website called 'Senior Advantage' that claims to offer huge discounts at a range of retailers, including New World. This is a scam and we recommend that you do not click or share any links, do not join their 'membership' or provide any personal information. If you're ever unsure about the legitimacy of a promotion, please contact us.

 
Scam alert - 30 November 2020

We are aware of a WeChat group targeting online shoppers with groceries discounts and asking for payment via WeChat Pay. New World online shoppers should ensure to shop only through New World Shop Online.

 

Scam alert - 30 November 2020

We're aware of a recent scam targeting customers through a Facebook saying they have won a prize and asking for credit card details. This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information. If you're ever unsure about the legitimacy of a competition, please contact us.

Facebook scam

 

Scam alert - 11 November 2020

We are aware of a scam email being sent to people saying that they can get a $50 New World Voucher for $1, by clicking on a link.

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information. If you're ever unsure about the legitimacy of a competition, please contact us.

 
Scam alert - 27 Oct 2020

We are aware of a scam email being sent to people saying that they have been selected to get a chance to win $150 New World Gift Card, and asking them to confirm their name. 

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information. If you're ever unsure about the legitimacy of a competition, please contact us.

Scam alert - 15 Oct 2020

There is currently a scam Facebook account using our logo and similar name " New'worLd ", that is sending friend requests to several New World customers. 

This is not our Facebook account and we recommend that you do not accept its friend request, or click or share any links, or provide any personal information. If you're ever unsure about the legitimacy of a Facebook account or competition, please contact us.

Scam alert - 20 Aug 2020

There is currently a scam competition being advertised from a fake Facebook account, which lures customers into clicking on a link and register an account in order to win a 'Tortilla Pocket Kit'.

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information. If you're ever unsure about the legitimacy of a competition, please contact us.


 
Scam alert - 14 May 2020

We are aware of a scam email being sent to customers saying that their 'Club' points will expire, and a link to 'see points'.

This has not been sent by New World, and we recommend that you do not click or share any links, do not ring any number or provide any personal information. If you're ever unsure about the legitimacy of a competition, please contact us.