Frequently asked questions
Find out what you need to know with our FAQs below.
Need help with online shopping? Check out our online shopping FAQs here or Clubcard FAQs here.
Online shopping
New World online shopping is widely available across the North Island and some South Island stores. Shop online on your desktop or download the New World app. Delivery and Click & Collect available. Go to newworld.co.nz/shop to start shopping.
For more information about managing your online shopping account, ordering, payments, Click & Collect or delivery, visit the online shopping FAQs .
Clubcard
Clubcard is the loyalty programme for New World customers that helps you make the most of your shopping at New World. As a Clubcard member, you can choose to earn either New World Dollars or Airpoints Dollars™. As well as earning your choice of rewards, you’ll also have access to special discounts with Club Deals and automatic entry into exclusive Clubcard competitions.
Visit clubcard.co.nz to join online or call the Clubcard Helpline on 0800 80 70 70.
Visit our FAQ’s page here to learn all about Clubcard, saving with Club Deals, earning rewards, updating your details and trouble-shooting.
Click here to find out how to earn New World Dollars or Airpoints Dollars™, spend New World Dollars, check your balance, check your Clubcard is linked to your online shopping account and set or reset your PN.
You can contact the Clubcard Helpline on 0800 80 70 70 or use this online form.
Catering and gifts
Yes! Most New World stores can help you cater for almost any occasion. From Christmas dinner to work lunches, we can provide platters, pastries, cakes, hot food, sushi and much more. Ask our friendly in-store Deli Team or order catering online.
Made2Order is a service offered by selected North Island New World stores, where you can purchase food platters, cakes, bouquets, hampers and gift baskets. Visit made2order.newworld.co.nz to place your order.
As well as Gift Cards, many New World stores offer floral bouquets, hampers, cakes and gift baskets. Get in touch with your local store to view their range.
We also have a great range of premium wine and beer in store, ideal for last minute gifts!
Christmas Club
New World Christmas Club is the easy way to prepare for Christmas. Spread the cost of grocery shopping over the year by contributing to your account regularly and get rewarded for the contributions you make. Go here to join.
Contact the team here or head here to find your local Christmas Club contact details.
Fuel offers
A Fuelup voucher is earned with a qualifying purchase at New World. Participating store receipts will have the Fuelup voucher attached. You can redeem Fuelup vouchers at all Z service stations. Go to fuel for more details and the latest fuel offers.
Yes you will receive a fuel voucher with your order. This voucher will be printed and stapled to your packing slip (which you will receive with your order).
The fuel voucher value will be determined on the day your order is placed or last edited, not the day that the order is collected or delivered. It can only be used once and the expiry date will be printed on the voucher.
Gift cards
You can buy New World Gift Cards in-store or online at giftstation.co.nz
Gift card balances can now be checked online at the NW website as shown here.
No. We currently don't offer this service, you will need to use your Gift Card for purchase's in-store.
Health and safety
We take all health and safety issues very seriously. We want to know about anything that may affect people’s safety and well-being in and around the store, including hazards, injuries, or issues with the products we sell. If you spot anything that concerns you in or around the store, we suggest you notify a staff member in store immediately.
We have a Foodstuffs team that will take appropriate action and liaise with stores to address anything that may occur. To find out more about this you can pop in to your local store and ask at the customer service desk or contact the store here.
Jobs and careers
For vacant positions at you a New World near you, go online to our careers website foodstuffs.careers for North Island or foodstuffs.careercentre.net.nz for South Island, or pick up an application form from the customer service desk in-store.
You can find current job vacancies for New World stores, plus support centre and supply chain roles here for North Island and here for South Island.
Lost trolley
If you spot an abandoned trolley somewhere, please contact us here to let us know. In your message, please include the location of the trolley, e.g. "corner of main street and high street" or "outside 3 Jones Drive" and the name of the nearest New World store, and we will collect it.
Products
You can either speak to a staff member at the store you purchased the item from or let us know the details through this contact form for our in-store team to look into this further.
Products and availability vary from store to store, so get in touch with your local store through this contact form or directly. If you’re in the North Island you can check out New World Online Shopping.
Submit your suggestion through this contact form and make sure you select your store.
Many stores offer catering and gifts with platters, hampers and more. Check out the store page for an order form or contact the store directly.
Made2Order is available at many North Island stores. Visit made2order.newworld.co.nz to check availability and order catering online.
Want to do shop for groceries online? Online shopping is available is most North Island stores. Check out New World Online Shopping.
Promotions and specials
Head to Promotions to see what competitions are on right now. You can also keep up with the latest events, specials and competitions by following us on Facebook and sign up to get emails from us. If you’re a Clubcard member, register to get emails here.
You can find the virtual mailer here. If you're unable to view, we suggest updating your browser to the latest version or using a different browser to view the mailer.
Go here to find out more about the terms of in-store promotions or competitions we're running.
Winners of Clubcard promotions can be found at clubcard.co.nz For other big New World competitions, we will update our website as soon as the winners have been contacted.
Scam alert
From time to time we receive reports that New World customers are being targeted by online scams in the form of display ads, pop-up ads and emails.
Check here to see the latest scams and contact us if you receive something suspicious.
Sponsorship and fundraising
New World stores are all locally owned and operated and so there's a true commitment to supporting the communities in which we operate. If you are a local community group wanting to make a sponsorship and donation requests, please contact your local store directly. Select your store and go to the store details page to find their contact details.
New World’s Family2Family appeal is all about locals helping locals. Each store partners with a nearby food bank or City Mission, so donations stay within the community. Thanks to the generosity of our customers and support from Aotearoa, we’ve been able to help families across the country. To learn more, visit newworld.co.nz/family2family
Get in touch with your local New World by phone or ask at the customer service desk in-store.
Store experience
If you’d like to leave a compliment or let us know about a bad experience, speak to someone in-store or contact us here for our in-store team to look into this further.