Try New World Express Delivery
Get your groceries delivered, fast!
Get groceries delivered to your door in as little as 60 minutes from selected New World stores. Whether you need ingredients for tonight’s dinner, everyday essentials, on-the-go snacks, or last minute fresh, chilled or frozen groceries, New World Express Delivery makes online grocery shopping quick and convenient.
Why choose New World Express Delivery?
• Groceries delivered fast, within 60 minutes
• Fresh, chilled and frozen products available
• No minimum order value
• Easy online ordering
• Available from selected stores across the North Island
Which locations have New World Express Delivery available?
• We deliver to suburbs around Auckland, Wellington and most North Island locations. Enter your delivery address in the Book a Slot page to view stores near you that offer New World Express Delivery.
• If no stores in your area currently offer New World Express Delivery, check back again later - we’re continuously expanding New World Express Delivery to more locations.
How quickly can groceries be delivered?
We aim to be at your door within 60 minutes.
Can I order fresh produce, meat and frozen groceries online?
Yes! With our Express Delivery service, we offer both fresh and frozen products, so you can get everything you need in one quick order.
How to start an Express Delivery order
- Login to your online shopping account
- Go to Book a slot, select 'Delivery' then add your address or select an existing one to check if our express grocery delivery is available in your area.
- Select 'Express Delivery' and continue your online shop as usual. Easy!
Frequently asked questions
Ordering & availability
Similar to how you place a standard delivery order, you can go to the 'Book a Slot' page and select the Express Delivery option if it's available at a store near you. Adding items to your cart and paying for your groceries works the same way as for standard delivery orders.
No, there is no minimum order required for New World Express Delivery.
Yes. We aim to be at your door within 60 minutes, so to ensure your order arrives within that timeframe, there’s currently a limit of 30 items for New World Express Delivery.
Yes, this option is available at checkout.
Unfortunately not. You will need to cancel your order and place a new order with New World Express Delivery as your fulfilment method.
Because New World Express Delivery is so quick, your order will already be in the picking process, so no further changes can be made.
Delivery & timing
New World Express Delivery is an on-demand service. When you place your order, we aim to get it to you as soon as possible.
You can check out your order in the 'My Orders' section on the website or New World app for its status. You’ll also get a text message from us when your order is on its way with our driver, and it will have a link to a delivery tracker so you can track your order.
You can check out your delivery tracker to track your order. This will let you know how far away your order is. If you’re worried it's too late, please call our friendly customer service team.
If you’ve chosen contactless delivery and there are no restricted items (eg, alcohol) in your order, we can leave it at your door. The driver will take a photo as proof of delivery.
If you have not chosen contactless delivery, the driver will bring your order back to the store regardless. In this case, you will receive a refund for your order, except for the service fee.
Pricing & payment
The delivery fee is shown when you select your delivery method.
No bag fees will be charged for selected North Island Stores offering Express Delivery.
From time to time, there may be special offers for free deliveries – keep an eye out for those!
Ordering alcohol using Express Delivery
Alcohol availability depends on your location. Please refer to the New World website or app to check for any regional restrictions.
If you do order alcohol, the person receiving the delivery must present a valid form of identification to confirm they are at least 18 years old. Accepted forms of ID are current New Zealand Driver's Licence, current Passport or current HANZ 18+ card.
Our drivers are required to process valid identification when delivering alcohol. If no acceptable ID is presented at the time of delivery, the driver will return the entire order to the store.
In such cases, you will be refunded the full value of your order, excluding for the delivery fee.
This is to ensure we comply with the New Zealand law and alcohol licensing rules when delivering restricted items (e.g. alcohol). Our third-party delivery partner uses Veriff which is a third‑party ID verification app.
- The process requires the driver to:
- Scan both sides of the ID using the Veriff app
- Let the system verify authenticity and age
- Only then complete delivery
This isn’t just visual checking - the scan is system‑enforced verification, and drivers can’t complete delivery without it.
The image itself is not stored, but: data from the ID is securely retained temporarily for a maximum of 144 hours to support with dispute resolution, compliance checks and fraud prevention.
Data is automatically deleted after 144 hours.
Customer support
We are unable to accept changes or cancellations once your order has been placed, as picking begins as soon as your order is received to ensure timely delivery.
To help ensure successful delivery, please provide clear and specific delivery instructions when placing your order (eg, “down the long driveway, blue fence”)
If the driver has difficulty locating your address, they may contact you by phone for clarification.
Contact us as soon as possible if there are any issues with your order. Refunds go back on the card you paid with - timing is dependent on your bank. It can take between 5-7 business days.
Which New World stores offer Express Delivery?
New World Albany
- New World Birkenhead
- New World Botany
- New World Browns Bay
- New World Devonport
- New World Eastridge
- New World Green Bay
- New World Hobsonville
- New World Howick
- New World Long Bay
- New World Metro Queen Street
- New World Metro Shore City
- New World Milford
- New World Mt Albert
- New World Mt Roskill
- New World New Lynn
- New World Newmarket
- New World Orewa
- New World Ormiston
- New World Papakura
- New World Papatoetoe
- New World Point Chevalier
- New World Pukekohe
- New World Remuera
- New World Southmall
- New World Stonefields
- New World Warkworth
- New World Whangaparaoa
- New World Churton Park
- New World Hutt City
- New World Island Bay
- New World Kapiti
- New World Karori
- New World Khandallah
- New World Miramar
- New World Newlands
- New World Newtown
- New World Paremata
- New World Silverstream
- New World Stokes Valley
- New World Tawa
- New World Thorndon
- New World Wellington City
- New World Whitby
- New World Willis Street Metro
Northland
- New World Onerahi
- New World Regent
Bay of Plenty
- New World Brookfield
- New World Gate Pa
- New World Mt Maunganui
- New World Te Puke
- New World The Sands
- New World Westend
- New World Whakatane
Waikato
- New World Cambridge
- New World Glenview
- New World Hillcrest
- New World Matamata
- New World Rototuna
- New World Te Rapa
- New World Tokoroa
- New World Waihi
Gisborne and Hawkes Bay
- New World Greenmeadows
- New World Hastings
- New World Havelock North
- New World Onekawa
Taranaki and Whanganui
- New World Merrilands
- New World New Plymouth
- New World Stratford
- New World Whanganui
Manawatū and Wairarapa
- New World Aokautere
- New World Carterton
- New World Dannevirke
- New World Feilding
- New World Levin
- New World Pioneer
For more information about New World Online Shopping, check out our online shopping FAQs here or visit our terms and conditions page.