New World on-site fuel voucher frequently asked questions

What are New World on-site fuel vouchers?

New World on-site fuel vouchers give you a discount off fuel at the issuing stores fuel site. You can earn fuel discounts when you shop at certain New World supermarkets with a fuel site on the premises.

On-site fuel vouchers are issued to customers who make a qualifying purchase instore from participating New World supermarkets with a fuel site and do not swipe their Club+ card at checkout.

Why are Fuel vouchers not available for Club+ members?

Club+ customers may be eligible to receive a Club+ Fuel Discount instead. Find out more here.

Which supermarkets do I need to shop at?

View the full list of participating supermarkets here.

Where can I redeem my New World fuel vouchers?

You can redeem New World fuel vouchers at the issuing stores on-site fuel site.

How much do I have to spend on groceries to get the discount?

To earn a fuel discount, you need to make a qualifying purchase with a minimum spend of $1 or more instore. We also offer other promotional discounts from time to time which may require you to spend more to gain the discount offered. Check your supermarket Fuelup voucher for the current offer.

What is a “qualifying purchase”?

Spend on certain products will not qualify. For example, spend on gift cards, tobacco products, NZ post products and services, Lotto, and some fees are excluded from earning a Fuelup voucher.

You can see a full list of exclusions at clause 3 of the New World On-site Fuel Voucher Terms and Conditions.

How do I get my fuel voucher?

A fuel voucher is earned with a qualifying purchase. Participating store receipts will have the voucher attached.

What discount do I get?

The fuel saving depends on the promotional offer at any given time. Check your supermarket fuel voucher for the current offer.

What kinds of fuel can I get the discount on?

Fuel vouchers can be redeemed for regular and premium unleaded petrol, plus diesel (including ethanol blended automotive spirit)

How much fuel can I buy with my fuel voucher?

Fuel vouchers offer a monetary discount per litre off the purchase cost of fuel – determined by the promotional fuel saving offer at any given time. Fuel vouchers can be redeemed for up to $200 per fill.

How do I redeem my fuel voucher?

Fuel vouchers must be presented at the time of purchase to qualify for the fuel savings. Follow instructions on the payment terminal.

Can I use my fuel voucher more than once?

No, fuel vouchers can be used once only.

Can I use my fuel voucher to fill more than one vehicle?

No, the voucher is valid for only one single tank fill of no more than $200.

Can I present more than one fuel voucher at a time?

No, you can present only one voucher at a time for a discount at the service station.

How long does my fuel voucher last for?

The expiry date is printed on the voucher.

Can I use my fuel voucher with other fuel discount promotional offers?

No, fuel vouchers cannot be combined with other fuel discount promotional offers.

My fuel voucher doesn’t work - what should I do?

If you’re at the on-site fuel site, talk to the team instore by using the intercom at the fuel site or by popping back into the customer service desk. Otherwise, give the store that issued the voucher a call and they’ll investigate and resolve the issue.

Do I still get Airpoints on my grocery purchase?

Yes, if you are a Club+ member who has opted to earn Airpoints, Airpoints will still be awarded as per normal for New World Supermarket eligible purchases.

Do I get a fuel voucher if I purchase a grocery gift card?

No, grocery gift cards are like legal tender, so the fuel voucher will be generated when you ‘spend’ the grocery gift card, not buy them.

Do I get a fuel voucher if I purchase cigarettes or tobacco?

Cigarette or tobacco purchases do not contribute to the qualifying spend amount due to legal restrictions.

Do I get a fuel voucher if I purchase a Lotto ticket?

No, a purchase of a NZ Lotteries ticket does not qualify as a valid purchase for a fuel voucher, so you would need to reach the discount spend limit excluding the NZ Lotteries ticket purchase.

Do I get a fuel voucher if I deposit funds to my Christmas Club account?

No, like grocery gift cards, deposits to your Christmas Club account are like legal tender, so the fuel voucher will be generated when you "spend" your Christmas Club funds, not deposit them.

Do I get a fuel voucher if I top up my travel card?

No, top ups of travel cards, such as AT Hop Cards and Snapper Cards do not contribute to the qualifying spend.

Do I get a Fuelup voucher if I purchase a phone top up card?

No, a purchase of a phone top up card does not qualify as a valid purchase for a Fuel voucher, so you would need to reach the discount spend limit excluding the phone top up purchase.

Can I get a fuel vouchers at all New World supermarkets?

No, most New World supermarkets do not have a fuel outlet at their location, so instead they offer Fuelup vouchers which give you a discount off fuel at Z and participating Caltex sites. You can earn Fuelup vouchers at participating New World stores nationwide. View the full list of participating supermarkets here.

Can I get an on-site fuel voucher when I shop at New World online shopping?

You cannot earn this type of on-site fuel voucher if you shop online. However, you may be eligible to earn a Club+ fuel discount. Find out more here.

On-site fuel vouchers are only available if you do not use your Club+ card and you must register as a Club+ member to use New World’s online shopping service.