Cyber awareness
Take a moment to reset your password.
11 July 2025,
Our technology team has identified suspicious external activity where scammers have attempted to gain access to accounts by trying commonly used passwords across many usernames. Based on our investigation, it appears that some New World Clubcard accounts with weaker or reused passwords may have been accessed without the cardholders authorisation.
New World’s systems have not been breached. The issue has arisen because some Clubcard customers’ passwords have been determined by scammers and compromised.
As a precautionary measure and in line with best security practices, we recommend that all Clubcard members please reset their password. We recommend a more secure password version using these 6 recommendations, and if you use the same password on other services, we strongly recommend changing those as well.
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Use at least 12 characters. Longer passwords are harder to crack.
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Mix character types. Include uppercase, lowercase, numbers, and at least one of these symbols (!@$%^&*()_+=-{};:'",.<>?|~`). Note # is not a valid symbol to be used.
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Avoid common words and patterns. Don’t use easily guessed words like password, 123456, or qwerty.
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Don’t use personal information. Avoid names, birthdays, or addresses.
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Use passphrases. Combine unrelated words into a phrase (e.g., BlueTiger!Drinks7Coffee).
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Make each password unique. Don’t reuse passwords across different accounts.
Urgent steps we are taking to protect all New World Clubcard holders.
We are monitoring for any further malicious activity and our team is working closely with cybersecurity experts to ensure your data remains secure.
We sincerely apologise for any inconvenience. Your privacy and security are extremely important to us, we have taken these actions to protect you and strongly recommend you established a refreshed and strong password.