New World Delivery Pass Terms and Conditions
New World (“we”, “our” or “us”) offers a subscription service for standard delivery orders from participating New World stores (Delivery Pass).
The systems and intellectual property rights relating to or supporting New World’s online shopping service, including Delivery Pass, are owned or controlled by Foodstuffs North Island, Foodstuffs South Island, Foodstuffs (N.Z.) Limited, and/or any affiliate, subsidiary or related company of those Foodstuffs entities (together, Foodstuffs).
New World online shopping, including Delivery Pass, is only available to registered members of Club+. See clause 1 for more information.
Your use of Delivery Pass is governed by these terms and conditions so please read them carefully.
Registration and sign up
1. You must register as a Club+ member to use the New World online shopping service, and therefore the Delivery Pass service. If you are not a member of the Club+ programme, you will need to join before you can use Delivery Pass. Club+ Terms and Conditions apply.
2. Once you have a Club+ account, you can register for Delivery Pass online at New World - Delivery Pass. You cannot register for Delivery Pass via the New World mobile application. You must provide the required information to register including your nominated delivery address (Delivery Address) and nominated New World store that you will order groceries from (Nominated Store).
How does Delivery Pass work?
3. Delivery Pass is a subscription service that allows you to pay one upfront fee every 30 days (Subscription Fee) instead of paying the stated one-off delivery fee each time you place a Standard Delivery order. During the period for which you have paid a Subscription Fee (Paid Delivery Period), Standard Delivery is available for New World online shopping orders placed from your Nominated Store to your Delivery Address.
4. To avoid doubt, if you:
a. have a Standard Delivery order due to be delivered during your Paid Delivery Period but that order was placed before you registered for Delivery Pass, you will still be required to pay the one-off delivery fee
b. place an order during your Paid Delivery Period, but the delivery date is outside of the Paid Delivery Period, you will not be charged an additional one-off delivery fee. However, if you edit your delivery order after the Paid Delivery Period ends you will be required to pay an additional one-off delivery fee.
Minimum spend
5. You must spend the minimum amount notified to you for your delivery fee to be covered by your Delivery Pass subscription. If you place an order for less than the minimum spend amount you will be charged the one-off delivery fee.
6. You will be notified of the minimum spend on New World - Delivery Pass. The minimum spend excludes service fees, bag fees or any other fees and must be in a single transaction. We reserve the right to amend the minimum spend threshold at any time. We will update New World - Delivery Pass with the revised minimum spend threshold. You will be provided with reasonable notice of any changes to the minimum spend by email to your registered email address for your Club+ account.
Standard Delivery only
7. You can only use your Delivery Pass for Standard Delivery from your Nominated Store. Standard Delivery is booked in advance within scheduled timeslots notified when you place your order. Express Delivery or any delivery via a third-party delivery provider is excluded from the Delivery Pass service.
Delivery Address & Nominated Store
8. Your Delivery Address must be a New Zealand residential address that is within a delivery zone for your Nominated Store. Your Nominated Store must be selected from the Participating Stores (see clause 10 below). If your delivery address is not within a New World delivery zone you will not be able to use Delivery Pass as we cannot deliver to addresses outside of a store’s delivery zone.
9. You can only use one Delivery Address and Nominated Store for your Delivery Pass. If you change your Delivery Address to a new address that is not within the delivery zone of your Nominated Store, you must cancel your Delivery Pass subscription (in accordance with clause 16) and re-subscribe using your new delivery address and updated New World store. To avoid doubt, this means that if you change your Nominated Store (as a result of changing your address) you must also resubscribe.
Participating Stores
10. Delivery Pass is only available at the participating New World stores listed here (Participating Store). A Participating Store may choose not to offer Delivery Pass at any time. If you are signed up to Delivery Pass with a Nominated Store that discontinues offering Delivery Pass, you will be provided with reasonable notice of this via the email you used to register for Club+. We will either:
a. provide you with sufficient notice so that you can continue to make delivery orders for the remainder of your Paid Delivery Period; or
b. provide you with a pro rata refund of the Subscription Fee for the remainder of your Paid Delivery Period during which the Delivery Pass service will not be available.
11. Delivery Pass is not available at any PAK’nSAVE or Four Square stores.
Subscription Fee
12. You will be notified of the Subscription Fee when you register for Delivery Pass. The Subscription Fee may vary depending on your Nominated Store or the time that you signed up (for example, if there was a promotional offer available at the time you joined). We reserve the right to change the Subscription Fee at any time. You will be provided with reasonable notice of any changes to the Subscription Fee by email to your registered email address for your Club+ account.
13. You will not be charged a subscription fee for the first 30 days of the Delivery Pass service (30 Day Free Trial). The first day of the 30 days is the date you register for Delivery Pass. To avoid doubt, you can cancel your subscription to Delivery Pass at any time during the 30 Day Free Trial before the first renewal date and you will not be charged any subscription fees.
14. By signing up for Delivery Pass, you agree we will automatically renew your Delivery Pass subscription every 30 days and, after the 30 Day Free Trial, you will pay the Subscription Fee every 30 days. You will first be charged a Subscription Fee 30 days after the date you registered for Delivery Pass in accordance with the ‘Payment’ section of the Terms & Conditions.
15. Renewals will happen automatically 30 days after your initial subscription date until your subscription is cancelled in accordance with these Terms & Conditions.
Cancellation
16. You can cancel your subscription at any time prior to your next renewal date. You will be able to continue to use Delivery Pass until the end of your Paid Delivery Period and you will not be charged for the following 30 day period.
Payment
17. Payment of the Subscription Fee must be paid for by credit or debit card (Visa, Mastercard or American Express (at selected stores only)). You cannot use Club+ Dollars, a Foodstuffs Supermarket Gift Card or New World Christmas Club funds to pay the Subscription Fee.
18. We do not store complete or usable credit or debit card information. To pay for your order using a credit or debit card you will be transferred to a secure accredited partner that is PCI compliant.
19. You will be charged the Subscription Fee 30 days after the date you registered for Delivery Pass (i.e. once the 30 Day Free Trial ends).
20. You must ensure you have sufficient funds available each time your Subscription Fee is due. If you have insufficient funds on that date, we reserve the right not to renew your Delivery Pass subscription. We will contact you to let you know your Delivery Pass subscription has been cancelled.
Other things you should know
21. Online shopping terms and conditions also apply. Capitalised terms not defined in these Terms & Conditions have the meaning given to them in the Online Shopping Terms & Conditions.
22. Subscribing to Delivery Pass does not guarantee that a Standard Delivery timeslot from your Nominated Store will be available. Standard Delivery timeslots are subject to availability.
23. Your Delivery Pass is for individual use only and must not be used by any other individual.
24. You are entitled to one 30 Day Free Trial per individual.
25. We reserve the right to cancel or suspend your subscription to Delivery Pass, including if we have reasonable grounds to suspect one individual is registered for multiple 30 Day Free Trials.
Variation or termination of terms and conditions
26. We reserve the right, to amend these Terms & Conditions at any time by updating them on a Foodstuffs Supermarket website. If you continue to use this service after we update our terms, you will be deemed to agree with those new terms.
Exclusion of liability
27. To the maximum extent permitted by law, we, Foodstuffs and Participating Stores will not be liable, whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any use of Delivery Pass.
Privacy
28. We collect personal information from you when you sign up for Delivery Pass. Our Foodstuffs Supermarkets Privacy Policy sets out how we collect, hold and use your information. Our Foodstuffs Supermarkets Privacy Policy forms part of these terms and conditions.
Contact
29. You can contact the Customer Service team on 0800 80 70 70.
Last updated: 27 July 2026