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Fuelup frequently asked questions

 

  • What are Fuelup vouchers?
    Fuelup vouchers give you a discount off fuel at Z petrol stations. You can earn Fuelup vouchers when you shop at certain New World supermarkets that do not have a fuel site on premise. 
  • Which supermarkets do I need to shop at? 
    You can earn Fuelup vouchers at participating New World stores nationwide. View the full list of participating supermarkets here.  
  • Where can I redeem my Fuelup vouchers? 
    You can redeem Fuelup vouchers at all Z service stations. In a small number of areas, where Z doesn’t have a service station locally, they have enabled other service stations to be able to accept Fuelup vouchers. This means no customer will be left without somewhere to use their Fuelup vouchers. See the list of all service stations where Fuelup vouchers can be redeemed here
  • How much do I have to spend on groceries to get the discount? 
    To gain an everyday discount of 6c per litre, you only need to spend $1 or more. We also offer other promotional discounts from time to time which may require you to spend more to gain the discount offered. Check your supermarket fuel voucher for the current offer.
  • How do I get my Fuelup voucher? 
    A Fuelup voucher is earned with a qualifying purchase. Participating store receipts will have the Fuelup voucher attached. 
  • What discount do I get? 
    The fuel saving depends on the Fuelup promotional offer at any given time. Check the Fuelup Supermarket Fuel Voucher for the current offer. 
  • What kinds of fuel can I get the discount on? 
    Fuelup vouchers can be redeemed for regular and premium unleaded petrol plus diesel. LPG, CNG, AvGas purchases are excluded. Find more details of Z Energy fuels here
  • How much fuel can I buy with my Fuelup voucher? 
    Fuelup vouchers offer a monetary discount per litre off the purchase cost of fuel – determined by the promotional fuel saving offer at any given time. Fuelup vouchers can be redeemed for up to 100 litres per fill. 
  • How do I redeem my Fuelup voucher? 
    Fuelup vouchers must be presented at the counter or Pay at Pump of any Z service station or at any other redeeming service station to qualify for the fuel savings. 
  • Can I use my Fuelup voucher more than once? 
    No, Fuelup vouchers can be used once only. 
  • Can I use my Fuelup voucher to fill more than one vehicle? 
    No, the voucher is valid for only one single tank fill of no more than 100 litres. 
  • Can I present more than one Fuelup voucher at a time? 
    No, you can present only one voucher at a time for a discount at the service station. 
  • How long does my Fuelup voucher last for? 
    Fuelup vouchers are valid for 30 days from the purchase date. The expiry date is printed on the voucher. 
  • Can I use my commercial fleet card with my Fuel voucher? 
    No, Fuelup vouchers cannot be used with commercial fleet/fuel cards including Z Business Card. 
  • Can I use my Fuelup voucher with other fuel discount promotional offers? 
    No, Fuelup vouchers cannot be combined with other fuel discount promotional offers. 
  • With Z accepting Fuelup Vouchers how will this impact other existing loyalty programmes at Z or New World, like Flybuys or Airpoints? 
    Z and New World are both part of the Flybuys and Air New Zealand Airpoints loyalty programmes. You will be able to earn Flybuys points or Airpoints Dollars when you top up the tank at Z and scan your Flybuys earning Clubcard or Airpoints card. You will also still be able to earn Flybuys points or Airpoints dollars when you shop at New World and scan or swipe your Clubcard or have a Clubcard loaded on your online shopping account for online shopping purchases.  
    Please note you can’t use a Flybuys Pumped instant fuel discount for the same fuel purchase as you use a Fuelup voucher. If you present a Fuelup voucher with a Flybuys card your fuel discount will be determined by the Fuelup voucher, not the Flybuys Pumped discount advertised. You will remain eligible to collect Flybuys points.
  • Can I add a Fuelup Voucher discount to a Flybuys Pumped fuel discount to get a bigger overall fuel discount? 
    No, you must choose which of these discounts to use each time you fuel up. Good news though, you can still collect the Flybuys Points when you use a supermarket fuel discount. 
  • Can I add a Fuelup Voucher discount to other fuel discount offers, to get a bigger overall fuel discount? 
    You’ll need to see the Terms and Conditions of that specific offer. Terms and Conditions are available here
  • Can I use my Flybuys earning Clubcard at Z now to collect Flybuys points when I buy fuel? 
    Yes, you’ll need to present your Flybuys earning Clubcard at time of payment at Z to collect Flybuys points. 
  • Can I use my Airpoints earning Clubcard at Z now to earn Airpoints Dollars when I buy fuel? 
    No sorry, you can’t. We are investigating whether we may be able to offer this in the future. For now, to earn Airpoints Dollars at Z you’ll need to scan your Airpoints Card. 
  • My Fuelup voucher doesn’t work - what should I do? 
    Sorry, we know it’s a pain but because the discounts are issued by your local supermarket you’ll need to talk to the store that issued you the Fuel Voucher. They’ll then investigate and resolve the issue. 
  • Do I still get Flybuys points or Airpoints Dollars on my grocery purchase? 
    Yes, if you are a New World Clubcard member, Flybuys points or Airpoints dollars will still be awarded as per normal for New World Supermarket eligible purchases. 
  • What sort of petrol does Z have? 
    Z has regular and premium unleaded petrol plus diesel. Find more details about Z Energy fuels here
  • Do I get a Fuelup voucher if I purchase a grocery gift card? 
    No, grocery gift cards are like legal tender, so the Fuel voucher will be generated when you ‘spend’ the grocery gift card, not buy them. 
  • Do I get a Fuelup voucher if I purchase cigarettes or tobacco? 
    Cigarette or tobacco purchases do not contribute to the qualifying spend amount due to legal restrictions. 
  • Do I get a Fuelup voucher if I purchase a Lotto ticket? 
    No, a purchase of a NZ Lotteries ticket does not qualify as a valid purchase for a Fuel voucher, so you would need to reach the discount spend limit excluding the NZ Lotteries ticket purchase. 
  • Do I get a Fuelup voucher if I deposit funds to my Christmas Club account? 
    No, like grocery gift cards, deposits to your Christmas Club account are like legal tender, so the Fuel voucher will be generated when you "spend" your Christmas Club funds, not deposit them. 
  • Do I get a Fuelup voucher if I top up my travel card? 
    No, top ups of travel cards, such as AT Hop Cards and Snapper Cards do not contribute to the qualifying spend. 
  • Can I get Fuelup vouchers at all New World supermarkets? 
    No, some New World supermarkets have a fuel outlet at their location, so they do not offer Fuelup vouchers. Instead, they offer discount vouchers for their own on-site fuel stations, so you will still earn fuel savings no matter which New World you shop at. Find the full list of participating supermarkets here
  • Can I get a Fuelup voucher when I shop at New World online shopping? 
    Fuel vouchers can be issued for New World online shopping and through the New World mobile app. 
Find participating stores
Read terms and conditions
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