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Clubcard

We’re saying goodbye Clubcard and hello to smarter shopping with Club+.  

Club+ has launched and has everything you love about Clubcard, smarter. You’ll still score rewards and special discounts on products at New World like you did with Clubcard, and with Club+ you can now scan, score and save across PAK’nSAVE and Four Square too!  

Remember, if you join Club+ using the same email used for your Clubcard account, we’ll transfer any of your remaining New World Dollars from Clubcard over to Club+ Dollars and you will start scoring Club+ Dollars when you scan your Club+ card or shop online*.  

*On qualifying purchases at New World or Four Square 

 

To help manage the transition from Clubcard to Club+, if you haven’t joined by 15 June when Club+ launches, while you won’t be able to access all Club+ benefits, like scoring Club+ Dollars or Club+ fuel discounts you can still scan your Clubcard in-store at New World stores until 26 July to spend your New World Dollars and save with Club+ Deals.  

From 27 July New World Clubcard will no longer be accepted, but we’ll hold onto your New World Dollars until they expire and transfer these into Club+ Dollars if you join.

Club+ is the rewards and benefits programme for New World, PAK’nSAVE and Four Square customers, with opportunities to score and save across all three.   

  • With Club+ you have the flexibility to shop and scan where you want, the way you want across New World, PAK’nSAVE and Four Square. Use your Club+ card to scan at New World, PAK’nSAVE, Four Square, Z and Caltex – just one card for all! And your super smart Club+ login can be used across all three, so only one password to remember. Genius.  
  • Whether it’s scoring Club+ Dollars to top up your balance* or scoring a fuel discount to top up your tank, Club+ helps you get more out of every scan no matter where you shop. Plus get weekly Club+ Picks of products on special you might like. 

*New World and Four Square only  

  • Club+ helps you find smarter ways to save on your groceries. Spend your Club+ Dollars at any New World, PAK’nSAVE and Four Square*, whenever you choose. Save even more with special Club+ Deals at New World. 

*In-store only at Four Square  

If you’re a Clubcard member and have New World Dollars on your account, your balance will automatically transfer to Club+ Dollars when you join Club+.   

From 15 June, if you’re a Club+ member your remaining New World Dollar balance will automatically transfer to Club+ Dollars when Club+ launches. If you’re not yet a member you can continue to spend your New World Dollars in-store until 26 July but note that from 27 July you will no longer be able to spend your New World Dollars without joining Club+, as Clubcard will have officially ended.   

From 27 July, we’ll hold on to your New World Dollars for 2 years from your last earn date and if you join Club+ using the same email address you had on your Clubcard account your New World Dollar balance will automatically transfer to Club+ Dollars and come with you.  

Yes, just like New World Dollars, one Club+ Dollar is equivalent to one New Zealand Dollar when used in New World, PAK’nSAVE or Four Square^, and you can use them as full or partial payment to save on your groceries* whenever you shop in-store or online.  

^In-store only at Four Square.  *On qualifying purchases. 

Yes. If you have chosen to earn Airpoints™ with your New World Clubcard, your rewards choice will come with you when you join Club+.  You’ll score Club+ Dollars which will be automatically converted into Airpoints; every time you reach or exceed 5 Club+ Dollars, 5 Airpoints will be automatically credited to your nominated Koru account.

Club+ brings New World, PAK’nSAVE and Four Square together to create a more connected way to shop. The rewards, benefits and savings opportunities stay true to each brand’s unique offering.  

As a Club+ member, when you shop at New World you can:  

  • Choose to score either Club+ Dollars or Airpoints™*.    
  • Spend your Club+ Dollars to save on your groceries*.  
  • Score a fuel discount every time you shop*.   
  • Access special discounts with Club+ Deals.  
  • Get access to member-only services such as online shopping, and Shop & go at selected South Island stores.  
  • Let Club+ Picks help recommend products on special each week that you might like. 

*On qualifying purchases  ^In-store only at Four Square 

Plus, no matter where you shop you can use your Club+ card to scan at New World, PAK’nSAVE, Four Square, Z and participating Caltex sites – just one card for all! And with one super smart login across Club+, New World, PAK’nSAVE and Four Square, you’ll only have one password to remember. Genius. 

If you are having problems with your New World Dollar balance transferring, give our Customer Service team a call on 0800 80 70 70 for support. Make sure you have your Club+ account number handy, and ideally your Clubcard number too - you can find this on your plastic Clubcard or at the bottom of any email from New World Clubcard. 

With access to your Club+ account across multiple apps, it’s easy to enjoy seamless convenience and flexibility. You can find your digital Club+ card in: 

  • The Club+ app
  • The New World app
  • Or the PAK’nSAVE app

You can open your digital barcode by tapping on ‘Scan Club+’ at the bottom of the home screen. 

No matter where you choose to shop, you’ll be ready to scan at New World, PAK’nSAVE, Four Square, and partners like Z and Caltex, every time you shop! 

If you want to update your Clubcard account details after 15 June, and you’re not yet a Club+ member, just give our friendly Customer Service team a call on 0800 80 70 70 and they can help you out.

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