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Contact us

At New World, we welcome your comments and feedback. Check our FAQs to find an answer to your query or submit the contact form. The quickest and most convenient way of getting in touch with New World customer service is to use the form below. 

What is your enquiry about?

Online shopping

  • Is online shopping available at my store? 

    New World online shopping is widely available across the North Island and some South Island stores. Shop online on your desktop or download the New World app. Delivery and Click & Collect available. Go to newworld.co.nz/shop to start shopping.

  • I have a question about my online shopping order, my account or payments.
    For more information about managing your online shopping account, ordering, payments, Click & Collect or delivery, visit the online shopping FAQs .