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Opening Hours

Today7.00am - 8.00pm
Wednesday7.00am - 8.00pm
Thursday7.00am - 8.00pm
Friday7.00am - 8.00pm
Saturday7.00am - 8.00pm
Sunday7.00am - 8.00pm
Monday7.00am - 8.00pm

Contact us

At New World, we welcome your comments and feedback. Check our FAQs to find an answer to your query or submit the contact form. The quickest and most convenient way of getting in touch with New World customer service is to use the form below. 

What is your enquiry about?

Online shopping

  • Is online shopping available at my store? 

    New World online shopping is widely available across the North Island and some South Island stores. Shop online on your desktop or download the New World app. Delivery and Click & Collect available. Go to to start shopping.

  • I have a question about my online shopping order, my account or payments.
    For more information about managing your online shopping account, ordering, payments, Click & Collect or delivery, visit the online shopping FAQs .
Customer Service response times longer than normal.

Our customer service team is currently experiencing staff shortages. Operating hours have temporarily been reduced and response times may be slower than normal.

Please see our COVID-19 update page for the latest information and FAQs or follow your local store on Facebook.